Professional services designer - Digital service design and facilitation
Methodologist, analyst, facilitator, digital service designer
Andrey A. Shapiro is a methodologist, analyst and facilitator in the field of digital service design. He is the author of the book Process-Experience Map and develops design methodologies. As an art director and partner at Byndusoft, he provides expert services in user interface design, meeting facilitation, and business problem solving. The site features his publications, speaking engagements, mentoring, and recent work. Unique methodologies and practices can also be found, such as the Realization Story Map and methods for designing sociotechnical systems.
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